---
title: "Paid for PickMyTrade but Still Inactive? Check the Connection"
slug: paid-for-pickmytrade-but-still-inactive-check-the-connection
date: 2026-11-06
modified: 2026-11-06
author: Bhavishya Goyal
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meta_description: "PickMyTrade subscription inactive after payment? Check your login, broker connection, plan assignment and expiry before paying again."
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og_description: "PickMyTrade subscription inactive after payment? Check your login, broker connection, plan assignment and expiry before paying again."
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---

# Paid for PickMyTrade but Still Inactive? Check the Connection

If your PickMyTrade subscription still appears inactive after payment, check which broker connection the plan is assigned to before buying again. PickMyTrade.io documents a connection-assignment step after purchase. A successful payment and an active subscription on the intended connection are separate checks, and neither alone confirms that a broker order will execute.

Table of Contents

1. [Key takeaways](https://blog.pickmytrade.io/#key-takeaways)
2. [Why can a paid PickMyTrade subscription still look inactive?](https://blog.pickmytrade.io/#why-can-a-paid-pickmytrade-subscription-still-look-inactive)
3. [Step 1: match the payment to the right account](https://blog.pickmytrade.io/#step-1-match-the-payment-to-the-right-account)
4. [Step 2: inspect subscription assignment and expiry](https://blog.pickmytrade.io/#step-2-inspect-subscription-assignment-and-expiry)
5. [Step 3: review connection changes without disrupting trading](https://blog.pickmytrade.io/#step-3-review-connection-changes-without-disrupting-trading)
6. [Step 4: separate broker access from subscription access](https://blog.pickmytrade.io/#step-4-separate-broker-access-from-subscription-access)
7. [What if the dashboard says there is no auto-renewing subscription?](https://blog.pickmytrade.io/#what-if-the-dashboard-says-there-is-no-auto-renewing-subscription)
8. [What should you send support if the plan still looks wrong?](https://blog.pickmytrade.io/#what-should-you-send-support-if-the-plan-still-looks-wrong)
9. [How do you verify the setup after activation?](https://blog.pickmytrade.io/#how-do-you-verify-the-setup-after-activation)
10. [Frequently asked questions](https://blog.pickmytrade.io/#frequently-asked-questions)
11. [Trace the purchase before paying again](https://blog.pickmytrade.io/#trace-the-purchase-before-paying-again)

Start by identifying what “inactive” describes: the paid plan, the broker connection or the trading workflow. This guide follows the .io payment interface and gives you a focused way to trace the purchase, inspect the destination and collect the right evidence if support needs to review the account.

## Key takeaways {#key-takeaways}

- Match the receipt to the correct PickMyTrade login and application.
- Check the subscription’s assigned broker connection and validity.
- Review broker connection status separately from paid-plan status.
- Investigate an existing payment before authorizing another purchase.
- After activation, verify the alert route and actual broker order in an appropriate test environment.

## Why can a paid PickMyTrade subscription still look inactive? {#why-can-a-paid-pickmytrade-subscription-still-look-inactive}

The [Payment Flow and Subscription Management guide](https://docs.pickmytrade.io/docs/payment-flow-subscription-management/) says the purchased subscription becomes active after assignment to a specific broker connection. Check that mapping first. An unassigned plan, a different selected connection or a broker authentication problem should not all be treated as a failed payment.

Read the label in context. Is the warning on the Payment page, beside a broker connection or in an alert-processing record? Save the exact text and the page where it appears. “Paid but inactive” becomes easier to investigate when it identifies the object that has the inactive state.

| State | Record to inspect | Next question |
| --- | --- | --- |
| Payment completed | Receipt and transaction reference | Which login and purchase does it identify? |
| Subscription access | Plan assignment and validity | Is the intended connection covered? |
| Broker connection | Connection status and exact error | Can the selected account authenticate? |
| Order outcome | Application event and broker order | Was the instruction accepted, filled or rejected? |

Avoid changing several settings at once. First trace the purchase, then the subscription assignment, then the broker connection. That order keeps a billing question from becoming mixed with unrelated alert settings or a newly created connection.

## Step 1: match the payment to the right account {#step-1-match-the-payment-to-the-right-account}

Confirm the application and registered login associated with the purchase. Compare your receipt with the account currently open in the dashboard. If you have used multiple email addresses or both PickMyTrade applications, record those details before assuming the plan should appear in the session you are viewing.

1. Find the payment confirmation or receipt for the purchase in question.
2. Record its transaction reference, date, amount, currency and plan description.
3. Check the registered email shown in your PickMyTrade account.
4. Confirm that you are troubleshooting pickmytrade.io rather than a separate .trade purchase.
5. Note whether the dashboard shows the purchased plan at all.

A pending card entry alone does not establish that the purchase completed successfully. If the receipt and dashboard do not provide a clear outcome, ask support to trace the transaction. Keep the distinction between pending and completed payments in your report rather than labeling every card entry a duplicate charge.

Do not publish receipts containing personal details or management links. The purpose of this step is to identify the existing purchase so it can be reviewed without another checkout attempt.

## Step 2: inspect subscription assignment and expiry {#step-2-inspect-subscription-assignment-and-expiry}

Open Payments and review the Active plan information alongside the Brokers view. The [Payment Section guide](https://docs.pickmytrade.io/docs/payment-section-in-pickmytrade/) identifies broker IDs, connection names and expiry information in the interface. Match the intended connection by its details, not just by the broker’s name.

Two connections can use the same broker technology while representing different logins. For example, labels such as RITHMIC1 and RITHMIC2 need to be distinguished. Record which connection the running alert is intended to use, then compare it with the plan’s assignment.

The payment-flow guide documents assignment after purchase, including a Connect and Activate step, and mapping controls in the Brokers view. Use the current controls to associate the purchased plan with the intended connection. If the mapping is already correct, preserve that evidence and continue with connection checks.

For a hypothetical example, suppose you paid for a plan but your intended route is Connection B while the plan is assigned to Connection A. The next question is whether the assignment needs correction. It is not automatically a reason to purchase the same plan again. Confirm the intended arrangement before changing a connection used by another active route.

## Step 3: review connection changes without disrupting trading {#step-3-review-connection-changes-without-disrupting-trading}

Check whether a recent disconnect, replacement login or newly created connection changed the route you are inspecting. The payment-flow documentation describes subscriptions becoming available for reassignment after a connection is disconnected. Review the current mapping rather than assuming that a replacement connection inherited the old plan automatically.

Do not disconnect a working route just to experiment with billing controls. First inspect any open positions, working orders and alert-driven exits. A route change can require a separate trading review even when the immediate question is administrative. Preserve the existing connection details so you know what changed.

If the mapping control is unavailable or the plan appears attached somewhere unexpected, ask support to review it. Explain the old connection, intended connection and existing purchase reference. Avoid promising yourself that a transfer, merge or validity adjustment is complete until the resulting assignment and expiry are visible or confirmed.

## Step 4: separate broker access from subscription access {#step-4-separate-broker-access-from-subscription-access}

A paid plan does not authenticate a broker login or supply every permission needed for that integration. If the subscription is assigned and valid but the broker shows disconnected, investigate the connection’s exact error using the guide for that broker. Use the [PickMyTrade broker documentation hub](https://docs.pickmytrade.io/docs/) to select the correct instructions.

Check the intended environment and account, then confirm any required credentials, API approval or local broker software. Those requirements vary by integration. Do not rotate unrelated secrets or change environments repeatedly without preserving the original error; doing so can hide which combination produced the failure.

Likewise, an authenticated broker connection is not evidence that an order filled. Once access is restored, inspect the alert message, account selection, instrument and quantity. If the alert was received but an order was rejected, use the rejection reason rather than returning immediately to billing.

## What if the dashboard says there is no auto-renewing subscription? {#what-if-the-dashboard-says-there-is-no-auto-renewing-subscription}

Read the complete message and compare it with the paid-through date. The payment guide explains that canceling auto-renewal leaves the current plan available until expiry. A message about no active auto-renewing plan can therefore describe future billing rather than an immediate loss of paid access.

Record these as separate fields: current validity, assigned connection and renewal state. If the plan is still valid, confirm whether the warning concerns the selected connection instead. If the paid period has ended, verify the intended renewal or purchase status before expecting the route to continue.

Do not enable renewal merely to test whether an ambiguous label disappears. Clarify the current access first, then make any billing decision deliberately. Keep the purchase record and cancellation confirmation together if the subscription’s history is relevant.

## What should you send support if the plan still looks wrong? {#what-should-you-send-support-if-the-plan-still-looks-wrong}

Send one focused report through the [official PickMyTrade.io support route](https://pickmytrade.io/page/contact). Include enough information to trace the payment and connection, but keep passwords, API keys, webhook tokens and full card details out of the message. A concise report is more useful than screenshots from unrelated accounts.

Use this checklist:

- Registered PickMyTrade email and application domain.
- Payment reference, date, amount, currency and purchased plan.
- Whether a completion receipt was received.
- Broker and connection name or ID shown in the dashboard.
- Current plan assignment and displayed expiry.
- Exact inactive warning and the page where it appears.
- Any recent connection replacement, disconnect or assignment change.
- Redacted screenshots of the payment and relevant connection details.

State the requested review clearly: “Please trace this completed payment and confirm its subscription assignment and validity for this connection.” If the issue is instead a disconnected broker, identify that separately. Do not assume a response deadline, refund or manual adjustment until support confirms it.

## How do you verify the setup after activation? {#how-do-you-verify-the-setup-after-activation}

After the intended connection has valid subscription access, verify a complete test route rather than stopping at the status badge. Use an appropriate Demo or test environment and follow one real-time event through the application to the broker. The [monitoring guide](https://docs.pickmytrade.io/docs/monitoring-and-managing-trades/) provides the record-comparison workflow.

Check the following:

1. The intended broker account and environment are selected.
2. The running alert uses the correct generated webhook and message.
3. PickMyTrade records the expected event and processing result.
4. The broker shows the corresponding order and its actual outcome.
5. The exit or protection works as configured.
6. The resulting position and remaining working orders are understood.

If an earlier order attempt had an uncertain outcome, inspect broker records before replaying it. Activating the subscription does not tell you what happened to every prior request. Preserve the old event separately and create a deliberate new test only after confirming the account state.

## Frequently asked questions {#frequently-asked-questions}

**Why is my PickMyTrade subscription inactive after payment?** 

Check whether the purchased plan is assigned to the intended broker connection. Then compare validity, account login and broker status. If the payment is complete but the plan or assignment cannot be found, provide the transaction reference to support before paying again.

 
 
**Should I buy another plan to fix activation?** 

First investigate the existing purchase. Another checkout can create an additional transaction without resolving a wrong-login or assignment problem. Confirm whether you need additional coverage or simply need the completed purchase mapped correctly before authorizing another payment.

 
 
**Does an active plan mean the broker is connected?** 

No. Paid access, broker authentication and order execution are different checks. Read the connection’s status and exact error, use the broker-specific setup guide and verify a test order after access is restored. A receipt alone cannot confirm the whole trading route.

 
 
**Can a canceled renewal still have paid access?** 

Yes. The documented payment flow says the current plan remains valid until expiry after auto-renewal is disabled. Inspect the paid-through date and assignment separately from the renewal message. Ask support if the display does not make those states clear.

 
 
**What should I do after replacing a broker connection?** 

Review the subscription assignment and the alert destination for the replacement connection. Account for open positions and orders before changing a working route. Confirm the resulting validity and account selection, then test the complete entry-and-exit workflow before leaving it unattended.

 
 

## Trace the purchase before paying again {#trace-the-purchase-before-paying-again}

A PickMyTrade subscription issue is easier to resolve when the receipt, registered login and connection assignment line up. Check those records first, then investigate broker access or alert execution as separate stages. If the evidence still conflicts, send one payment-and-connection report to support so the existing purchase can be reviewed.

---

_**Disclaimer:**  
This content is for informational purposes only and does not constitute financial, investment, or trading advice. Trading and investing in financial markets involve risk, and it is possible to lose some or all of your capital. Always perform your own research and consult with a licensed financial advisor before making any trading decisions. The mention of any proprietary trading firms, brokers, does not constitute an endorsement or partnership. Ensure you understand all terms, conditions, and compliance requirements of the firms and platforms you use._

---

Also Checkout: [Order Fills Only vs alert() Function Calls: Setup Guide](https://blog.pickmytrade.io/order-fills-only-vs-alert-function-calls-setup-guide/)

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